Privacy Policy

We have a primary responsibility of ensuring that your confidentiality is kept at bondcleaninBrisbane. The following statement provides an overview of the way in which information is collected, utilised, distributed, and stored every time someone interacts with our platform or orders our cleaning services. You realise the procedures that are established here by simply browsing our pages. Do consider this so as to know how we handle personal information. Please note, some modifications can be made occasionally to incorporate technological advancement, operational changes or legal mandate. Newer versions will always be found here, and use will imply acceptance of the newer versions.

Information We Collect

We can collect two types of information to deliver you a personalised and stress free experience with our crew:

1. Personal Information

This includes details which identify you as a person, including contact numbers, mail addresses, home details, names, or payment details. This information may be obtained in the event you:

  • Register an account online
  • Buy or book a cleaning package
  • Send me promotional messages
  • Take part in surveys, competitions, or give feedback
  • Send us questions

Identifiable information is optional, but not all features can work in the absence of it.

2. Non-Personal Information

This consists of technical or statistical information that does not tell about you. Examples include:

  • IP addresses
  • Browser version or type
  • Pages visited
  • Referring domain
  • Generalised demographic information

These types of metrics are auto-gathered and are primarily used to enhance performance and usability.

How We Use Your Information

The information provided assists us in providing and optimising services. In particular, information can be applied in the following way:

  • Make a booking and payment safely
  • Give customer service and answer queries
  • Improve site design, layout and navigation
  • Deliver updates, offers, newsletters, etc., regarding send services
  • Examine visitor behaviour and preferences
  • Be secure and function technically

We make no trade, lease or monetise identifiable data under any circumstances.

Sharing of information

However, even though personal information is never sold, it may be released to partners who can be trusted in case of need, including:

  • Secure transaction payment gateways
  • Delivery companies that deliver goods
  • IT companies or hosting companies that keep the infrastructure

We can also reveal information where legally necessary by statutes, regulations or by the order of a court, or to defend rights, to meet liabilities or to assist in investigations. Anonymous information (e.g., total traffic patterns) can be provided to advertisers or partners, without any personal information.

Cookies and Tracking Technologies

Cookies are small data files that are stored in your device to make browsing easier on this site. These files enable us to:

  • Identify repeat clients
  • Monitor track site traffic and performance
  • Display relevant content.

Cookies are either disabled or controlled using the browser preferences; however, not all functions would work. Cookies can also be used by third-party analytics or advertising providers who would have their own policies.

Security of Information

We do value the high security of the information gathered. Personal records are kept in a secure area that is only accessed by the authorised personnel. The monetary information is handled using a certified system based on encryption.

Although these are taken, there is no digital transmission or storage that can be said to be totally secure. We urge users to protect their credentials and not carry out any sensitive transactions on open networks.

Third-Party Websites

We may have hyperlinks on our site to other websites. We have no control over activities or content on other domains. When switched over, their privacy policies come into play, and it is highly recommended to review their policies.

Age Restrictions

Our services are only meant for those over the age of eighteen. We are not intentionally collecting information of minors. In case such information is detected, it will be deleted automatically.

Public Areas and User Submissions

Any content uploaded in forums, comments, and other open spaces will be exposed to other people. Additional dissemination of such information is beyond our control. It is recommended that users not share sensitive information in such spaces.

Your Choices

People keep possession of their data. Options include:

  • Cancelling the promotional emails by clicking the unsubscribe links
  • Customising browser cookies
  • Asking permission, revisions or removal of stored information by calling us

Changes to This Policy

There can be changes every now and then. Any change will be reflected here as effective changed. Periodic review of this statement will give one a feel of what is being practiced.

Contact Us

To contact us with any queries about this statement or about your information being processed by us then just contact us through our website.

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