Terms and conditions

Acceptance of Terms

Using our Services, you consent to be under these Terms and Conditions. The same we are at liberty to change or add to at our own discretion without any previous intimation. On the bondcleaninBrisbane site, any amendments will be used. It is advisable that clients visit this page on a regular basis in order to be abreast with changes.

Interpretation

• Customer / You- any person or organisation that acquires the Services of the company.
• We/ Us/ Company- the service provider or skilful contractors representing the company.
• Service / Services - any Customer-ordered activity or package.
• Subcontracted cleaner / Cleaners- workers who are subcontracted to work.
• Heavily Soiled- much dirt, dust or grime, more than usual at home.
• Managing Agent- representative of real estate in charge of tenancy management.
• Premises- property to which cleaning is necessary.
• Vacate Standards- standard of cleanliness that is prescribed by the Managing Agent under the Residential Tenancies and Rooming Act 2008.
• Reasonable Endeavours- maximum efforts that are applied to the situations that exist.

General Provisions

The Terms governing all the agreements between the Customer and the Company take precedence over any other documents, discussions or arrangements.

Conduct and Behaviour

Our staff would like to treat us in a respectful manner. No harassment, threats, or intimidation, inappropriate language, racism, or defamatory behaviour. Where it happens, we will have the right to cancel Services without a refund and can take legal action.

Inclusions and Exclusions

And there is a list of inclusions and exclusions, which is pretty long and which mentions move out cleaning [HERE].

Pricing and Quotes

• The prices are based on the average size of the property and general conditions.
• The modifications can be made when there is a difference between the description and the actual case, which also has more rooms, blinds, or too much dirtiness.
• Small houses (less than 2 bedrooms) will cost the equivalent of cleaning one sliding door panel and four windows. These houses are larger (more than 2 bedrooms) with 2 sliding doors and 8 windows.
• With time, inaccessible sites, essential collection rates and parking charges are optional.
• Houses that are very dirty might take more time, machinery or supplies.
• Any change initiated will be reported before it is initiated. Then the new pricing has to be accepted, and then payment has to be made before proceeding any further. The willingness not to make adaptations is likely to affect some of the assurance.

Access to Property

• The customers should make sure that it is present, including electricity, running water and availability of all the spaces which need cleaning.
• There is a non-access charge in case of access denial (40 an hour, with a limit of the employment).
• Important collection plans may be realised at a cost of 40 per 10km.
• Unreachable places can be billed either with an appointment fee or a Cancellation fee of $70.
• Prior to it, furniture heavier than 5kg must be transported. The lack of this will cancel coverage in the areas affected.
• The rubbish, standards of living and delicate objects should be swept off. We take no responsibility for damage to those objects that were not cleared or vacated prior to cleaning.
• The Customer is decreeing to us to make photographs in such a way that we assure quality and report as well.

Postponement

• Same-day Rescheduling will be an additional charge of $70. They can even hold the entire booking value as collateral.

Cancellations and Refunds

• Post booking cancellation: cancellation fee of $50.
• Less than 72 hours before the job date: Fee of $ 100.
• less than 24 hours to be cancelled: a fine of 200 dollars.
• Safety or dangerous conditions, access rejection, and same-day cancellations that are caused by safety reasons and dangerous situations will also be subject to fees.
• We can re-book or cancel where the conditions of the property we have mentioned are not as stated, or in any other circumstance beyond our control.

Payments

• Money has to be paid in full before starting, unless it is a specification to the contrary in writing.
• The reservation will be pegged on valid credit card information. Minimum $50 deposit applies.
• Remittance has to be proved with a bank transfer. Acceptance within three business days of the awarding of the grant.
• Due balances in less than a month will cost 250 and 5 per cent. of the value of invoices each year.
• The Customer will be compelled to spend other recovery costs, such as legal costs.
• The chargeback or dishonoured payments are charged an administration fee of 25 per cent and interest. In the event of necessity, recovery agents can be hired.
• An official work order should ensure accountability in payment in case of agency or government orders.

Claims and Complaints

• Damage or unsatisfactory outcome claims should be written within 24 hours after accomplishment.
• Before the implication of third parties, customers should permit inspection.
• In case of old fixtures that are liable to breakages or wear and tear, liability is not concerned.
• Indirect loss, rent or loss of the bond is not indemnified. We can get complaints through email.
• And the shots supporting, and what it was meant to look like.
• We will find and apply solutions when they are needed and record quality improvement results. In case it fails to address the issue, the parties can address the concerned consumer protection agency.